Processing, Fulfillment, & Delivery
Please allow between 48 hours to 7 business days for order processing and fulfillment to take place. Once processed, your order will be immediately forwarded to our carrier for shipment. The shipping time depends on your location, but can be estimated as follows:
* An express shipping option (1 – 3 business days worldwide) may be available at checkout depending on your product and order details. * Same-day shipping and Next-day shipping options are currently unavailable.* All of the above is in business days. Business days are Monday-Friday; Bank Holidays, Saturday, and Sunday are not included. * Delivery times are estimated and might differ based on the status of the respective shipping carrier. You will see the final costs and delivery times in the order Checkout (but most orders may arrive 2 weeks earlier than stated)* Due to the impact of Covid-19, we currently cannot ship to the following countries and territories: Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, and Yemen. Our carriers will let us know when service will resume, or whether there are more disruptions. In general, please note that we cannot ship to Cuba, Iran, Crimea, Syria, and North Korea. * [Covid-19] Due to the impact of Covid-19 across the world, all affected locations must note that our fulfillment times for some products may be longer than usual. The final costs and delivery times in your checkout order will be most accurate to your situation. We appreciate your patience and we assure you that we are doing the best we can to ensure everything is delivered as fast and as safe as possible. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with these challenges.
Shipping Rates
Our global shipping carriers offer 2 primary options; Flat Rate and Standard DDP. Often, additional options may be available; Express, Same-Day, and Next-Day. The applicable option to each order will appear at checkout depending on various factors such as: availability, destination, product type, and closest fulfillment location for each product.
Please note that colours and apparel product sizes do not impact shipping costs. For example, the shipping for a red t-shirt, size small would cost the same as shipping for a black t-Shirt, extra large.
Customs Duty & Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Simble is not responsible for these charges if they are applied by your local customs office. Simble does not charge any additional fees. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
PO Boxes
Typically only national postal operators (like the U.S. Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products, including framed posters and bulkier shipments, are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Your Shipping Address
Please write your complete address at the time of placing orders (including Buzz codes, Apt/Condo/Suite/House numbers etc.). If the address is incomplete at the time of order placement and /or if you require an address change, please contact our customer service team at customerexperience@simble.ca. Please note that orders with incomplete addresses or requiring an address change will face delays in reaching.
Order Tracking
You will immediately receive a tracking link via e-mail when your order ships out. If you have any questions about your tracking or shipment, please contact us at customerexperience@simble.ca.
Damaged/Defective Product
Our fulfillment team prides themselves on unparalleled product quality. That’s why all orders go through a 3-step quality check before they are approved for shipment. However, if a damaged or mislabeled item was accidentally let through Quality Control, or was damaged during shipment, our fulfillment team will take full responsibility and provide a Free Replacement with Free Shipping.
To help us resolve this for you quickly, please e-mail us at customerexperience@simble.ca within 7 days of receiving the product – you must include clear and detailed photos of the damaged product, your order number, and any other details you may have about your order. This will allow our team to get back to you with a resolution as soon as possible.
For more information, please visit our Help Center.