Why is my order on hold?

Why would our Fulfillment and Distribution Centers hold orders?

They may only place an order on hold due to print file issues, security concerns, address confirmation and similar. Essentially – whenever we need to verify something with you or require changes to the order.

How are holds removed?

Once the order has been updated, our Distribution team would need to review it one more time before the hold can be removed. This is required in order to avoid repeated holds in case the update didn’t go through or there are more issues.

What should I do after my order is placed on hold?

Please contact our customer support team at customerexperience@simble.ca and we will investigate.