How to submit a claim for a return/replacement?

• To submit a claim for a return/replacement of a product, it is important to do the following:
  1. Please read our return policy to familiarize yourself with the requirements and deadlines.
  2. After checking the return policy, submit a return request to our customer support team at customerexperience@simble.ca. Please follow the instructions here to correctly report your problem in order to avoid any delays in the process.
  3. (If applicable) The appropriate return address for each package will be provided by our customer support team accordingly. This address should only be used for product returns and you can only do so after speaking with the customer experience team. Please note that all other types of correspondence (fan art, letters, thank you notes, etc.) sent to this address will be returned to the sender as our returns facility is not legally permitted to open correspondence that is not addressed to them.
  4. (If applicable) If a request for a return has been approved, please ensure the following:
     • All product packaging (such as boxes) and (if applicable) certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
     • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
     • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
     • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
     • Damaged, defective, or incorrect items must be reported within 7 days of delivery.
     • Return drop-offs are not accepted at our DC or corporate office.

For more details, please visit our Return Policy.